# Frequently Asked Questions (FAQ)

## About Oslove

### What is Oslove?
Oslove is an AI-powered travel assistant that helps you plan and explore Norway. It provides information about transportation, weather, attractions, and travel tips.

### Is Oslove free to use?
Yes, Oslove is free to use. You can start chatting immediately without creating an account. Logged-in users get additional features like conversation history.

### What languages does Oslove support?
Oslove supports Norwegian (Bokmål) and English. The assistant automatically responds in the language you use.

### Who operates Oslove?
Oslove is developed and operated by Nettyh AS, a Norwegian technology company.

## Using Oslove

### What can I ask Oslove?
You can ask about:
- Weather forecasts for Norwegian cities
- Transportation options (trains, buses, ferries)
- Tourist attractions and experiences
- Hiking trails and outdoor activities
- Northern lights (aurora borealis) forecasts
- Accommodation recommendations
- General travel tips for Norway

### How accurate is the information?
Oslove uses data from official Norwegian sources like yr.no (weather), Entur (transport), and Visit Norway (attractions). While we strive for accuracy, always verify critical information with official sources.

### Can Oslove book hotels or tickets?
Currently, Oslove provides recommendations and links to booking services. Direct booking integration is planned for future updates.

## Privacy & Security

### Does Oslove store my conversations?
- **Without login**: Conversations are not permanently stored
- **With login**: Conversation history is saved for your convenience and can be deleted at any time

### What data does Oslove collect?
Oslove collects minimal data needed to provide the service. We do not sell or share personal information. See our [Privacy Policy](/privacy) for details.

### Is my data secure?
Yes. We use industry-standard encryption and security practices. All data is processed in accordance with GDPR regulations.

## Technical Questions

### Why does Oslove sometimes give outdated information?
Oslove relies on external data sources. If a source is temporarily unavailable, information might be delayed. For time-critical information, always check official sources.

### Can I use Oslove offline?
Oslove requires an internet connection to provide real-time information and AI-powered responses.

### Does Oslove work on mobile devices?
Yes, Oslove is optimized for mobile devices and can be added to your home screen for quick access.

## Contact & Support

### How can I report a problem?
Send an email to hei@oslove.no with details about the issue you encountered.

### How can I suggest improvements?
We welcome feedback! Email your suggestions to hei@oslove.no.

### Is there a way to contact a human?
For support inquiries, email hei@oslove.no and a team member will respond.

---

*Last updated: January 2025*